FAQs

Size and Fit

Size charts are available on all of our product pages to help guide you choose the right size.

Waist

Your waist measurement should be taken in the narrowest area below the ribs and above the hips. Make sure to relax your stomach before taking your measurement.

Hip

Your hip measurement should be taken at the widest point of your hips, right below your hip bones. When taking this measurement make sure you stand with your feet together.

Inseam Length

You inseam length is basically the length of your inside leg, which should be measured from the inside seam to the top of your heel.

In order to obtain more support, we would strongly recommend going with the smaller size.

Shipping policy

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

We ship worldwide at a fixed rate of $10 for Standard Shipping, and FREE Standard Shipping is available on all orders above $85.

It takes us on average 2 business days to fulfill the order, and depending on your chosen shipping method it could take anywhere from 2 to 22 days on international deliveries, and 2-7 days on domestic deliveries.

Standard Shipping - $10

FREE Standard Shipping - Available on orders above $85

Express Shipping with DHL - Prices may vary and are calculated at checkout based on weight and size of ordered items.

FREE Express Shipping - Available on orders above $150

Returns and exchanges

All returns and exchanges should be shipped back to us within 30 days of order confirmations in order to be accepted.

To return your product, you should mail your product to: W&S International SARL AU, 3 Bd Abdelkrim Khattabi, 20070 Casablanca , Morocco

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item is returned due to an error on our behalf, or due to a faulty product you will be fully refunded including return shipping fees.

General Questions

Would like to know more about our fabrics? Looking for washing instructions? Would like to know more about available payment methods? All of your questions answered below.

On each of our product pages there are washing instructions. Also, on our products there is a printed washing label at the back with instructions.

For best results, we would highly recommend you hang them to dry right-side-out, in the shade and not too close to a source of heat.

Yes, all of our products can be stretched widthwise and lengthwise, and they will fully recover.

In order to protect you from credit card fraud, we do not collect any credit card information on our website.

The payment is processed by the payment gateway Payzone and the financial institution CMI, which are highly secured.

Payzone is certified PCI/DSS Level 1, and uses the security protocol 3D-Secure in order to prevent fraud in credit and debit cards.

All payments are processed in our local currency, which is Moroccan Dirhams (MAD).

On the payment page, there is also the converted amount in USD in order to give you an idea on the conversion rate.